We are on a mission to empower independent hotels to effortlessly and consistently deliver memorable guest experiences.
Say goodbye to providers that solve only one small piece of the puzzle. Fetch covers guest engagement from end-to-end with the same ticketing, alerts, and analytics for every opportunity.
Reduced defect rates by 55% across the entire portfolio in a matter of months.
Improved resolution speeds at all properties by at least 31%, with some high as 73%.
Hotel Legends has been #1 spot on TripAdvisor locally since starting with Fetch.
Reduced defect rates by 89% in 4 months.
Improve average resolution speeds by ~59% in 1 month.
Rose 91 places on TripAdvisor (NYC) since deploying Fetch.
Reduced defect rates by 76% in 6 months.
Improved post-stay satisfaction 9% in just 3 months.
Online reviews improved 18% in just 1 month.
We are a driven team of people based out of Toronto, helping hotels around the world deliver the best possible guest experience. Period.
Ex-hoteliers, Software engineers, data scientists, customer support experts, UI/UX designers, some "big picture" thinkers; you name it, we've got it.
All of these people have worked countless days and nights to make Fetch the product that it is, and look forward to making it better for you every day.
My name is Russell Silver. I founded Fetch after encountering this problem head on. As a guest, I had a "sub-par" experience with a well-known hotel brand. Not for a lack of trying, I had no effective way to express my concerns to the staff when the phone lines were busy and the front desk was too lined-up to get someone's attention. To top it all off, I was sent a typical 25 page post-checkout survey after I had departed.
I knew there had to be a better way (1) for guests to notify hotels of their experience, and (2) allow hotels to identify guest problems in time for them to properly address and resolve them.
So I assembled a team of experts, all with experience in hospitality, passion for the idea, and excitement for the mission of helping hotels around the world improve guest experience.
After countless man hours, Fetch has been tried, tested, and proven to produce results 11x better than anything else out there. This gives me no greater joy as a founder.
I have made myself personally available around the clock to any client (past, present, or future), or person who wanted to chat. Reach out any time to russell@GetFetch.ca, and I hope to hear from you soon.
